You want to connect your Windows 2000 Professional computer to a new color laser printer. The printer is Plug and Play compliant. The printer is included on the current Hardware Compatibility List (HC

You are a member of the Sales organizational unit (OU). You want to share the printer with other users in the Sales Organizational Unit.

You plug the printer into the LPT port on the back of the computer. You then attempt to install the 32-bit application printer software that came with the printer. During the installation you receive an error message as shown in the exhibit.

What should you do before you share the printer to other users in the Sales OU?

A．Change the LPT port settings to enable legacy Plug and Play detection on your computer.

B．Change the LPT port setting to bidirectional in the BIOS on your computer. Then reinstall the printer software.

C．Connect the printer to another computer in the Sales Organizational Unit. Then install the device drivers for the printer.

D．Obtain and install WDM-compliant device drivers and printing software for the printer.

参考答案

正确答案：D
解析：Explanation: An error message with a reference to the print.dll file indicates a problem with the printer driver. The current print driver should be replaced with a WDM-compliant driver. WDM-compliant drivers and WDM-compliant printing software should be used to assure that the printers and the print devices work well in Windows 2000. The Windows Driver Model (WDM) provides a common model for device drivers across Windows 98 and Windows 2000 and would thus work in both Windows 98 and Windows 2000.

Incorrect answers:
A: The computer is a modern color laser printer, which is included in the Hardware Compatibility List (HCL). It is therefore not a legacy device. Therefore enabling legacy plug and play detection of the print port will not solve the problem in this scenario.

B: Bidirectional support enables communication between the physical print device and the Windows 2000 printer. This enables the print device to send status messages like "Low toner". Bidirectional support would not help with driver problems.

C: A printer driver is already installed, but the driver is not compatible with Windows 2000. You therefore need to install a WDM-compliant driver.